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  MAY 2012 Issue #003

Weak supervisors go through their work day rarely acknowledging their team; they wind up alienating them. Great supervisors make a point of smiling and saying hello to each of their team at the start of every day, and again any time they pass by.

Why This Works?

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Welcome to First Line Training's newsletter. We hope you find it interesting, entertaining, and worth a few minutes of your time to read. Each month we'll share a success story, give you an idea you can put to use right away, and, as you can see in the space above, we'll include an idea that will help you have the mindset you need to be a great supervisor. We welcome your comments. Write to us at info@firstlinetraining.ca. And please feel free to forward this to anyone who you think might be interested.


When trying to resolve problems in the workplace, make sure to look for DATA. Poor supervisors will skip this important step and they'll make assumptions and they'll guess. Great supervisors will go and dig in and look for data and records. The reason this is so important is that there is nothing more powerful then knowing the whole story.


Seeing Steel in a New Way Saves

One of our students took his observation lessons to heart and made a huge difference in the efficiency of his plant. I'll call him Brad. Using the 20-day program, he watched an operation. They were using 48" wide steel to manufacture a pipe. He realized that if he used 60" steel, which the shop could handle easily, he could eliminate 20% of the welding related to the pipe seams.

Getting rid of 20% of the work in anything is impressive. But the results were even better than just reducing the amount of welding. The material handling for a 60" sheet doesn't take any longer than for a 48" sheet, so 20% of the material handling went away too!

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The Devil is in the Details - and the Opportunities Too!

We've heard the saying that "the devil is in the details." It's daily life for a supervisor. What isn't so obvious is that the details provide the opportunities to improve, too.

It is so often pretty clear to you and your crew that the people making requests don't understand the impact it will have. Yet the impact of the details can be huge.

A customer asked to have a label added to the product packaging. Adding a 1/4" x 1" label seemed a pretty easy request. Until you realized that it meant that the crew would have to break open several dozen pallets, apply the labels and then rebuild the pallets. It took many hours.

>> read more

Blog Posts
April 5, 2012
Poor supervisors take action before they know the whole story. Great supervisors make sure they get all the facts before they deal with a situation.

April 23, 2012
Can your company cope with providing more services, not just physical goods?

April 26, 2012
How much should you invest in improvement efforts? Use gains to fund more time;  your associates are smarter than you think.

Enter our CONTEST

Tell us how you made a difference in your organization through training, process improvement or by dealing with a problem performance effectively. Each issue we'll tell one story. If we use yours, you'll receive a $25 VISA gift card. Please submit your story by emailing us at info@firstlinetraining.ca

Upcoming courses

Uncommon Supervisory Leadership Program

June 18 - 22, 2012
Location: Fraser Valley

Learn the basic elements of supervision: how to train, how to improve process, how to handle problem performance issues, and how to manage your work day to maximize your results. 5 half days plus a 20-day coaching program to follow up.

FREE e-book

Grab your free ebook today "4 Secrets to Buying Outstanding Training Programs".

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