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DECEMBER 2012 Issue #007
LIGHTS OF HOPE Campaign  
  GIVE THE GIFT OF A SMILE
The Lights of Hope Campaign
supports St. Paul's Hospital
Foundation, one of our charities.
In this time of giving, please
consider a gift to them
or to a charity of your choice.

Weak supervisors go through their work day rarely acknowledging their team; they wind up alienating them. Great supervisors make a point of smiling and saying hello to each of their team at the start of every day, and again any time they pass by.

Everyone likes to be ...

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WELCOME
 

Many religious traditions have some kind of festival near the time of the winter solstice, and most of those traditions involve light in one fashion or another. In my Christian tradition, the story is about the birth of a baby who is the light of the world. In earlier pagan times, lights on trees were a celebration of the deepest midwinter night and the start of the lengthening daylight. The Jewish tradition of Hanukkah, also known as the Festival of Lights, celebrates the rededication of the second temple in Jerusalem. In the Hindu tradition, Divali is the festival of lights in late October or early November, and celebrates the triumph of good over evil. Whatever your tradition, we wish you blessings in this time of long nights and short days. May each of you, in your roles as supervisors and front line managers, be a light for your team, bringing joy and hope into your workplace.

We hope you find this issue worth a few minutes of your time. We welcome your comments. Write to us at info@firstlinetraining.ca. And please feel free to forward this to anyone who you think might be interested.

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VIDEO TIPS
 

Tips for Supervisors - "Job Methods"

This video discusses a success story of a supervisor using "Job Instruction Method" to train her staff of one task that was causing problems for the company's customers.

The supervisor found 3 things happened very quickly:

    1. People being trained felt that they were important because she took the time to train them
    2. People being trained felt that the task they were doing was important and mattered to the customer
    3. Training happened and the problem ...
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SUCCESS STORY
 

SUCCESS STORY – Seeing a new Dimension in Steel

One of our students took his observation lessons to heart and made a huge difference in the efficiency of his plant. I'll call him Brad. Using the 20-day program, he watched an operation. They were using 48" wide steel to manufacture ventilation pipes. He realized that if he used 60" steel, which the shop could handle easily, he could eliminate 20% of the welding related to the pipe seams.

Getting rid of 20% of the work in anything is impressive. But the results ...

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ABOUT TRAINING
 

A client of mine recently completed some training for one of her staff using the Training Within Industry model that we, at First Line Training, use, teach and recommend. She was very excited about the results.

The employee worked in a hosptial – part of the cast of unsung heros that make a hospital function day in and day out: kitchen staff, janitors and cleaners, laundries, etc. These are not typically done by highly skilled people. Yet these people make decisions every day that directly affect the ability of the hospital to deliver great care.

In this case, the task was restocking supplies within the wards. The company needed to train some additional people to correctly count and resupply the wards. To do that, the person needed to learn how to enter an order in the firm's computer system. For people whose literacy isn't great, that can be a ...

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Blog Posts
 
December 7, 2012
Supervisor Tips – "Rounds" Part 1 of 3.

December 6, 2012
What can how you squeeze your toothpaste tube teach you about supervising?

December 5, 2012
Number of simple exercises that you can do to increase your happiness, and, literally, infect those around you.

 
Upcoming Course
 

Superior Supervisory Skills Program

Date: TBA
Location: TBD

Learn the four essential elements of supervision: how to train, how to improve process, how to handle problem performance issues, and how to manage your work day to maximize your results. 5 half days plus a 20-day coaching program to follow up.

 
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Enter our CONTEST
 

Tell us how you made a difference in your organization through training, process improvement or by dealing with a problem performance effectively. Each issue we'll tell one story. If we use yours, you'll receive a $25 VISA gift card. Please submit your story by emailing us at info@firstlinetraining.ca.

 
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