I’m adamantly convinced that being able to assign work correctly and effectively will have an instant significant and beneficial impact on the performance of an organization. When the assignment isn’t clear, too many things can go wrong. If you’ve ever run into a mistake because someone “didn’t read the paperwork”, you’ve seen the impact of work being assigned incorrectly.
Non-standard requirements from customers make things complicated. Whether your firm makes large runs or small ones, requests from customers for a non-standard product are often the source of mistakes. It is too easy to get “into the habit” because most orders are the same. That makes it easy to assume that every order has the same requirements.
Good practice is to review with your workers any element of the job that is non-standard, because it is much more inexpensive to have it clear from the start. When you speak about the non-standard stuff, it’s more likely to be remembered and done correctly.
Equally important, you want your team member to summarize the instructions to ensure they fully understand. If they can say it back to you, that means it has registered.
So try this: For the next three days whenever you assign work to someone, make sure that you bring to their attention any non-standard requirements such as packaging, different fittings, different tolerances, colours, and so on. Then have the person summarize what you’ve told them and monitor the number of mistakes that happen. You’ll see that the errors will decrease, saving you the aggravation and the company money. Continue this practice with your crew and this will ensure work for tomorrow and many more years to come.