First Line Training

First Line TrainingFirst Line TrainingFirst Line Training

First Line Training

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Develop Leaders Look after your mission Look after your people

Develop Leaders Look after your mission Look after your peopleDevelop Leaders Look after your mission Look after your peopleDevelop Leaders Look after your mission Look after your people

Practical learning that changes performance!

Contact Us

Develop Leaders Look after your mission Look after your people

Develop Leaders Look after your mission Look after your peopleDevelop Leaders Look after your mission Look after your peopleDevelop Leaders Look after your mission Look after your people

Practical learning that changes performance!

Contact Us



Solve Real Problems With Real Skills

Training is never the objective. Training is a counter-measure for a performance problem. We start by understanding your situation. Then we can help you solve your performance problem. Often that includes training. We get results you can measure.

Why Us?

Our instructors have run plants, warehouses, and offices. We've been where you are. We have improved performance. We've taught over 900 front line leaders. They tell us that it's the most important, most useful training they've ever had.

Learn more about us

The Objective is Better Performance

Front line leaders have two responsibilities: 

  1. achieve the mission of the organization, and 
  2. look after their people. 

They need skills to do both. 


There are five core skills they need:

  • instructing
  • setting priorities
  • addressing performance issues
  • improving work methods
  • listening

If they have those five skills, they can get amazing results.


Fortunately, people learn best when they're trying to make things better. So we do training when it's needed to help solve business problems, not to tick a box. We use your specific challenges as the learning context. It helps people learn fast, make things better, and have fun.

Good training delivers great performance

Here are some examples of what learners have done:

  • reduce client wait time over 50% in 4 months
  • reduce plant rework 85% in 5 months
  • increase quality index from 55% to 85% in 6 months
  • increase plant capacity 100% in 8 months 

See the programs we offer

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We are honoured to be able to work and live on the unceded and  traditional territories of the hən̓q̓əmin̓əm̓ (Musqueam) and  Sḵwx̱wú7mesh (Squamish) speaking peoples.