First Line Training

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First Line Training

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Develop Leaders: Look after your mission. Look after your people.

Develop Leaders: Look after your mission. Look after your people.Develop Leaders: Look after your mission. Look after your people.Develop Leaders: Look after your mission. Look after your people.

Practical learning to develop leaders and improve performance!

Contact Us

Develop Leaders: Look after your mission. Look after your people.

Develop Leaders: Look after your mission. Look after your people.Develop Leaders: Look after your mission. Look after your people.Develop Leaders: Look after your mission. Look after your people.

Practical learning to develop leaders and improve performance!

Contact Us



Solve Real Problems With Real Skills

You need to develop leaders. We start by understanding your situation because training is never the objective; it is a counter-measure. Once we understand the performance problems, we can help you. Sometimes that includes training. Sometimes it is consulting. Either way, we deliver results you can measure.

Why Us?

Our instructors have run plants, warehouses, and offices. We've been where you are. We have had to develop leaders in our own operations. We have improved performance. We've taught over 1,000 front line leaders. They tell us that it's the most important, most useful training they've ever had.

Learn more about us

The Objective is Better Performance

Front line leaders have two responsibilities: 

  1. achieve the mission of the organization, and 
  2. look after their people. 

They need skills to do both. 


To develop as leaders, they need five core skills:

  • instructing
  • setting priorities
  • addressing performance issues
  • improving work methods
  • listening

If they have those five skills, they can get amazing results.


Fortunately, people learn best when they're trying to make things better. So we do training when it's needed to develop leaders and solve business problems, not to tick a box. We use your specific challenges as the learning context. It helps people learn fast, make things better, and have fun.

Good training delivers great performance

Here are some examples of what learners have done:

  • reduce client wait time over 50% in 4 months
  • reduce plant rework 85% in 5 months
  • increase quality index from 55% to 85% in 6 months
  • increase plant capacity 100% in 8 months 

See the programs we offer

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We are honoured to be able to work and live on the unceded and  traditional territories of the hən̓q̓əmin̓əm̓ (Musqueam) and  Sḵwx̱wú7mesh (Squamish) speaking peoples.