About Us

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We believe work should be good. The people that have the most direct impact on that are our leaders. They must have the right skills.

A scientific mindset. Instruct. Improve. Address performance issues. Set priorities. Listen.

Learn while doing - it's how we all learn best.

Teacher. Author. Trainer (but not what you're used to). Consultant. Former factory owner. TWI enthusiast. Kata geek. Operations manager. Citizen. Volunteer.

Measured results in safety, productivity, quality, delivery, capacity, costs.

Engaging. Compassionate. 

I searched for a while for a consultant who could teach us the Kata Improvement Cycle. When I found Hugh, I had the best experience from a consultant yet. Hugh came in and meshed with our employees and integrated himself as if he was one of our own.    

John Neels. 

former VP Manufacturing, Westeck Windows

Production doubled in 5 months with no additional people or capital.

Lead time for a custom product down from 11 weeks to 4 weeks in 5 months.

Client wait time down 50% in 4 months

Delivery - 6 months to 6 weeks in 8 months

Productivity up 10%/year 3 years in a row

Rework down 85% in 5 months

Accident rate down 95% in 2 years

Primary quality index 55% to 85% in 6 months

Capacity up 45% in 1 month - no capital

Turnover down from 60% to 10% in 4 months

A wide range of industries. Mostly Western Canada. Mostly small and mid-sized. Manufacturing. Services. Engineering. Software. Education

It's not all about money. But money matters. The average improvement reported by our clients was over $4,000/year per participant. That is bottom line improvement due to higher capacity, lower rework, fewer errors, higher productivity, etc. And that's just from the savings during the programs. The return from their ongoing work? Just imagine!