We believe work should be good. The people that have the most direct impact on that are our leaders. They must have the right skills.
A scientific mindset. Instruct. Improve. Address performance issues. Set priorities. Listen.
Learn while doing - it's how we all learn best.
Teacher. Author. Trainer (but not what you're used to). Consultant. Former factory owner. TWI enthusiast. Kata geek. Operations manager. Citizen. Volunteer.
Measured results in safety, productivity, quality, delivery, capacity, costs.
I searched for a while for a consultant who could teach us the Kata Improvement Cycle. When I found Hugh, I had the best experience from a consultant yet. Hugh came in and meshed with our employees and integrated himself as if he was one of our own.
former VP Manufacturing, Westeck Windows
Client wait time down 50% in 4 months
Delivery - 6 months to 6 weeks in 8 months
Productivity up 10%/year 3 years in a row
Rework down 85% in 5 months
Accident rate down 95% in 2 years
Primary quality index 55% to 85% in 6 months
Capacity up 45% in 1 month - no capital
A wide range of industries. Mostly Western Canada. Mostly small and mid-sized. Manufacturing. Services. Engineering. Software. Education
It's not all about money. But money matters. The average improvement reported by our clients was over $4,000/year per participant. That is bottom line improvement due to higher capacity, lower rework, fewer errors, higher productivity, etc. And that's just from the savings during the programs. The return from their ongoing work? Just imagine!